Number Of Reviews: 464
Find out what our customers think by checking out some independent reviews for Carlton Shearwater Hotel, Galway, posted by guests who have stayed at our hotel.
We had a lovely weekend staying at your hotel. The staff were very friendly, except one grumpy lad behind the bar, especially the restaurant. Food was not great, wouldn't eat there again. Room was comfy, spa was amazing! Have stayed in two carlton hotels, love the chain.
Thank you for taking the time to contact us and letting us know about your experience in our hotel on the on the 5th of February. We do appreciate hearing from our customers, as your comments are vital for us to continue improving our services through out the hotel.
The problems that you mentioned have been brought to the attention of our General Manager, our Head Chef and the restaurant team. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for the service you received in our restaurant. We are sorry for the inconvenience and annoyance this incident caused to you and your family.
I would greatly appreciate it if you could send me on your phone number as I would personally like to invite you back to stay & dine with us on an evening of your choice to experience an evening with us that is to our usual high standards.
Thank you again for your comments. We hope that you will give us another chance to serve you.