Carlton Shearwater Hotel, Galway

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Number Of Reviews: 464

Overall Experience
 
Room
 
Bar
 
Restaurant
 
Location
 
Price
 
Average
 

 

 

Find out what our customers think by checking out some independent reviews for Carlton Shearwater Hotel, Galway, posted by guests who have stayed at our hotel.
Putting your mind at ease.
 
My friends and I (all triathletes) stayed in the hotel for one night prior to TriAthlone. We arrived rather late, tired and nervous in anticipation of the next mornings race. We were greeted very kindly ... at reception and shown to our rooms. We were short a bed in one of the rooms but this was rectified within minutes. We then descended to the bar for a cup of tea before hitting the hay for the night. It was such a relaxing atmosphere and the barman was so friendly. The beds were so comfortable and even though there was a couple of weddings in the hotel that night we didn't hear a thing. The race went great the next day and we all felt very well rested. Though we were very late checking out post the triathlon the hotel very kindly allowed us to use their facilities to relax after the race. It was a very pleasant experience all in all. ---
Elaine Kerr
Wedding guests dream...
 
I attended the wedding of a good friend of mine this July and stayed for one night. The attention to detail and the guidance and help the bride was given was unrivaled. The hotel staff were just so ... wonderfully accommodating. Everything was seamless and effortless. The meal was fantastic and sitting, sipping our wine, listening to the speeches and looking out at the stunning views of the marina was just the perfect setting for such a gorgeous event. The rooms were perfect with very comfortable beds, and breakfast was also delicious. I will definitely be back to sample more of the food and use the C spa. ---
Tricia
Excellent
This hotel was wonderful. From the staff at Reception to the staff in the bar/restaurant. I found the room to be very comfortable, relaxing and spotless. The music system I loved!!! The food was ... absolutely divine and the variety on the menu was great, prices great too. I was only sorry I had just a one night stay but I'll definitely be back! The hotel has class and a wonderful warm ambiance. ---
Fiona Lynch
Wedding at Carlton
 
We had a superb wedding at the Carlton. Food, Service, Staff were excellent, friendly helpful.Children were catered for fantastically at this wedding. Staff could not have been more helpful. Would recommended to anybody for a venue.
Manuel DiLucia
July Break
I recently sent my parents on a wee break and booked them into the Hotel, while the room was excellent, they were very disappointed with the menu offered when you book a dinner with your reservation. They were not given the same menu as the Restaurant which offered a poor selection of food!!
Andrew Breslin
I hope that this email finds you well. I can see from our system that your parentrs booking was a dinner inclusive package. When booking this package as standard our guests would be offered the “resident Tab menu” I am sorry that you felt that this menu was limited, but I must point out that we have not received this feedback from any of our guests to date. Having said that, I can assure you that we are taking your feedback on board and looking into our offering under these packages. As standard if you would prefer more options our restaurant staff would offer you t o upgrade to a menu with a wider choice for a small supplement. I hope that you can see from the above that we do take our customers feedback constructively and we will continuously endeavor to improve our product and service. If you have any further queries please don’t hesitate to contact me personally Yours Sincerely Eveanna Ryan Sales Manager
Once in a lifetime holiday
 
Stayed for 4 days in the middle of a 2 week tour of Ireland. Hotel and staff were great. Very helpful, accommodating, and friendly. The room was very comfortable and relaxing after a long day of driving and walking. We enjoyed ourselves very much.
Richard Gore
Heavenly delight
 
Booked 2 nights for a wedding with 'Cloud 9' package; great value so added spa treatments for the day after the wedding. Attention to detail and quality superb, though the friendly staff had to be best aspect of the stay, from receptionists to salon and the wait staff at the wedding reception all made a short break very enjoyable.
Deirdre
Excellent Wedding at the Carlton.
 
We stayed for 2 nights in the hotel. The location was perfect. The wedding itself was excellent from it started on Saturday morning until the BBQ ended on Sunday evening. Food was fabulous. Only negative was the heat in the rooms, despite having the air con on at all times. The staff were super.
Martina Sweeney
disappointed - not 4* quality
 
A number of disappointing features for a 4* hotel: 1 - a major issue was the cigarette butts on the gravel on the balcony immediately outside our room - it looked as if a cigarette smoking conference had ... just stayed in it. It has obviously not been cleaned for a long time. We had young children and had to keep them away from the balcony - friends of ours stayed in a room along the hall (first floor suites) and they had a similar problem. Otherwise the room was clean. 2 - we arrived in the afternoon and there were no cots ready - we had to wait about an hour - with kids who were falling asleep with nowhere adequate to put them. The same applied for friends who were on the same coridor who had to wait over 2 hours and make a number of phone calls to get cots. 3 When we arrived at the hotel there was nobody to help with bags and reception was busy - one girl (very capable and pleasant) was dealing with a huge number of queries - there was nowhere to park at the door so I had to leave the car at the door where it was blocking traffic while I put the bags into the hotel. This all added to the time and stress of checking in. 4 - someone was sick at the lifts on the morning we were leaving - while this was cleaned up the entire area smelled of sick for the whole day and still smelled as we were leaving On the plus side the staff were very helpful and conscientious - there just weren't enough of them and I certainly had the impression that outside of the bars and the restaurant the hotel was understaffed - particularly at the front door and on reception. The food in the restaurant was good. Underground parking facilities were excellent ---
eoin
I hope that this email finds you well, am writing with regards to your recent feedback on our carlton.ie website. I would like to express my personal disappointment that on this occasion your experience with us here at the Carlton Shearwater Hotel was so unfavorable. I can assure you that it does not reflect the high standard we strive to achieve with all of our guests. With regards to the service you received we accept that on this particular occasion we failed in our endeavors. By way of explanation and not excusing the customer service issues you experienced we have recently undergone a change in management and the urgency to address our consistency in customer service has become a priority throughout the management team. Upon receiving this feedback I have spoken to our accommodation manager who has instructed his team to deep clean all of the balconies throughout the hotel. I hope that you can see from the above that we do take our customers feedback constructively and we will continuously endeavor to improve our product and service. I have updated your reservation profile with the details of your last stay, so if you will allow us the opportunity our team will endeavor to make your return visit memorable, this time for the right reasons I have updated your reservation profile with the details of your last stay, so if you will allow us the opportunity our team will endeavor to make your return visit memorable, this time for the right reasons! If you have any further queries please don't hesitate to contact me personally Warm Regards Eveanna Ryan Sales Manager
Perfect place for your wedding reception.
 
We had our wedding reception in the Shearwater in May '09 and we cannot praise the hotel enough. Easy to deal with and made our day memorable. Highly recommend this hotel for your wedding reception attention to detail and to your requests were second to none.
Michelle & Robbie