Number Of Reviews: 463
Find out what our customers think by checking out some independent reviews for Carlton Shearwater Hotel, Galway, posted by guests who have stayed at our hotel.
When checking in i left instructions with regard to payment of bill for room belonging to other members of our party who had not yet checked in. A copy of my credit card details were taken for this ...
Thank you for your recent feedback regarding your stay at the Carlton Shearwater Hotel.
We are delighted that you took the time to forward your constructive comments, which will be used in developing processes to continue to meet and exceed our customer expectations,
I apologize for the disappointing experience you had at dinner in the hotel.
We recognize children as the diners of the future, and in no way wish to prejudice them or the guests that are dining with them. We will use your feedback to look much more carefully at this area of our service.
I have reviewed our Front Office process to ensure that we are able to handle guest payment requests exactly as requested, in future.
I welcome the opportunity to meet you on your return to the Carlton Shearwater to show you the warm welcome we aspire to extend to all our guests,
In this regard I would be grateful if you could contact me on your next visit and I will ensure you have a very comfortable stay, and dinner experience.
With Kind Regards,