Carlton Shearwater Hotel & C Spa - Guest Reviews

Myself and my partner are just back from a gorgeous relaxing weekend in the Shearwater. First of all, the 7th Heaven deal couldn't be passed up, it was brilliant. On checking in we weren't actually given vouchers which I learned were included in our deal but these were later sorted out for us by one of the servers in the restaurant. Our room was nice, decorated well with a nice bathroom. The only downside was that the double bed was slightly smaller than we would've liked but there was also a single bed in the room, so obviously this took up the space. We had dinner in the restaurant the first night and in the bar the second. The menu is lovely, although not that cheap; food was delicious and service was excellent. On both mornings for breakfast (which was not inluded in our room rate but we had booked in advance online) we were questioned about how we would pay for breakfast etc which I found a little off-putting but once we explained we would pay when checking out, it was fine. I would've preferred not have to have been asked both times though. Utilising vouchers from our 7th Heaven Deal, I had a gorgeous facial in the C-Spa which I am still raving about. The staff their were lovely and friendly and I spent a long time relaxing in the "relaxation room" afterwards. It's a small shame that the spa changing rooms are shared with the leisure centre/pool but once you step into the C-Spa corridor you're whisked away to relaxation paradise!! On our last morning we availed of a free late check, again as part of our deal and this was a fantastic added bonus. Overall I would highly recommend the Shearwater; excellent service, facilities and food. What more could you ask for?!

Had eaten in the hotel passing through Ballinasloe before & decided we had to stay here sometime which we did for Valentines weekend. The hotel has a lovely foyer with plenty of areas for sitting if not in the bar. The food both in the bar & the restaurant was top quality - the Valentines dinner was superb. The room was lovely with a great shower. The bar is very nice with plenty of TV's for watching sport & there was music in the bar which was good on both nights. The staff were very attentive & helpful apart from the cleaner who woke us at 9am on the Saturday morning to clean the room. I explained we were still in bed but that she could come back later - she never did even though we left the make up notice on the door. Despite this one very small setback we will be back again & I would definitely recommend this hotel to family & friends

Myself my wife and three children enjoyed a wonderful three night stay at your hotel to celebrate my brothers wedding. The exceptional level of service started with our booking experience and continued right until we left for home. The facilities were great, the location superb but the defining and lasting memory of the hotel was the generous hospitality provided by every single staff member we encountered. It was -10 outside,sheet ice on the roads but the welcome as warm as toast! Everyone was keen to provide a good customer experience that unfortunately is somewhat lacking in too many other hotels today. This for us is a reason to return. I intended but neglected to pass on my sentiments to the manager on departure so welcome the opportunity to do so now. Please pass on my complements and thanks to all at Carlton Shearwater.

Our stay at the Carlton Shearwater was most relaxing, and the spa treatments utterly revitalised our tired limbs. The hotel lived up to its prior billing, as we had received excellent reports from friends who stayed there previously. Spacious comfortable rooms with LCD tv and free Internet access also contributed to our enjoyment. Pleasant, helpful staff, an ambiance that compares most favorably with top international hotels, and Spa all made our stay both enjoyable and memorable. We'll be back at the earliest opportunity.