Guarantees, Fees & Cancellation


If you find your room online at a lower price within 24 hours of making a booking  with the same booking conditions, we’ll match it. Just contact us within 24 hours of making your booking with details of the website.

We’ll match it if….

  • You have an existing reservation with our own website
  • You are still within the cancellation period of your booking
  • The lower price is still available when we check and bookable online
  • The lower price is for the same room that you’ve booked with our website
    – Same check-in and check-out dates
    – Same room type
    – Same booking conditions (breakfast included, non-refundable etc.)

Sorry, no Best Rate Guarantee if you book our hotel through:

Group Rates
Corporate Rates
Wholesale Rates
Association Rates or rates which are part of a travel package do not qualify.



There is no Booking Fee when you book online directly with Shearwater Hotel.



Cancel up to 2pm two days prior to arrival without any charge, otherwise the first nights charge is incurred.

This does not apply to rates where pre-payment/deposit is required or rates that have a specific cancellation policy.